Client Based Testing This link will download a small.exe agent that can test for the presence of a SIP ALG on the network the host PC is connected to. After downloading, open the file and accept any permissions your windows/mac machine may ask for. 8 Important & Helpful Info 7 Add Customers & Services 5 Customer Billing 8 Phone Numbers 33 Hosted PBX 13 SIP Trunking 5 IP Fax 11 Platform Settings 8 Platform Reports 20 Router & Network Help 2 VoIP Troubleshooting Tools 185 Legacy PortaOne Articles. Latest Updates. Basically, you need to either get SIP ALG disabled or use voip4.freephoneline.ca:6060 for the SIP server. You can't use voip4.freephoneline.ca:6060 with the desktop app, which is intended to help circumvent faulty SIP ALG issues, but you can if you buy the VoIP unlock key (and use it with something other than the FPL desktop app).
Complete this short form to begin your VoIP Test, which measures key performance indicators for VoIP quality on your network. Specifically the VoIP Test performs true socket-based and HTTP tests from your browser to determine latency down to the millisecond. 8 Important & Helpful Info 7 Add Customers & Services 5 Customer Billing 8 Phone Numbers 33 Hosted PBX 13 SIP Trunking 5 IP Fax 11 Platform Settings 8 Platform Reports 20 Router & Network Help 2 VoIP Troubleshooting Tools 185 Legacy PortaOne Articles.
Ive got a technicolour tg582n pro router that ive disabled SIP ALG on (as per my voip providers request).
To do this on this model of router i followed this guide online where you telnet into the router run a command (although it has a browser based dashboard SIP ALG isn't accessable from there), i believe I've disabled it correctly as i didn't get any error message up when doing it, but cant be 100% sure.
Is there a test i can do to check is SIP ALG is disabled on my router ? Ive found some online Java applets that seem to test this but when ever i click to use them they all need complete access to the computer to run, which im not happy doing as i have know idea who these sites are. Is there another way it can be tested either through a telnet query or somthing similar ?
1 Answer
There's no quick test - you would need to be able to examine the SIP packets after they've been sent by the router to the host system, and see if the payload has been tinkered with.
Ask your SIP provider - these days many of them have a way of testing for the ALG, some even put it on their 'dashboard'. Or call their tech support and ask them to confirm.
Or just connect the phone and make some calls - you'll soon find out if the SIP ALG is still active, you'll get one-way audio or other issues.
NOTE that most routers where you have to use a COMMAND LINE rather than web or text menu to change a config, they often don't confirm the command, rather, they only react if there's an error, if the only response is a fresh prompt for the next command that generally means your last command was understood and acted upon. I'm not familiar with the Technicolour but I believe it is possible to disable (successufully) the ALG.
Check the manual for a 'status check' command, i.e. 'is the ALG active?' rather than 'set it active/inactive'. Often the same command but without the 1/0 value.
Also be warned with some routers where you have to use the command line to do this, the setting is lost when the router reboots and you have to do it again.
Not the answer you're looking for? Browse other questions tagged routervoip or ask your own question.
* Please try a lower page number.
* Please enter only numbers.
* Please try a lower page number.
* Please enter only numbers.
Please try the following methods to give it a shot:
1. Temporarily disable your Mac’s firewall or anti-virus program. Generally, the mac firewall settings can be found in “Apple Menu”> “System Preference”> “Security and Privacy”> “Firewall”.
2. Change another network environment where the network is performance is stable and high-speed. (For example, if the issue persists in your Office, you can test it in your home)
3. Re-confirm whether the SIP address of your Office 365 Skype for Business for mac account is the same as its signing address (username). By default, the SIP address is generated automatically while setting up the user in Office 365. So, if they are different from each other and you have never changed the SIP address, you can try reverting the username back to be the same as the SIP address.
If the issue persists, I need to collect the following information for further troubleshooting:
1. What is the detailed version number of your Skype for Business for Mac? To check the number: Click “Skype for Business”> “About Skype for Business”.
2. Where did you in-stall the Skype for Business client? We recommend the users install the Office 365 clients in Office 365 Portal> “Install Office 2016” (Here taking Office 2016 for example).
3. Does the issue happen to other users in your organization?
Any update is appreciated.
Regards,
Alan
If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Hi Jacki_725,
Do you have any update? Please reply to us when you have time.
Regards,
Alan
-------------------------------------------------If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
1. No firewall or anti-virus (don't judge me, lol)
2. Don't use it at home
3. Not sure what a SIP address is. I'm using my Office365 company login.
1. Version 16.2.156
2. Downloaded from this link: https://www.microsoft.com/en-us/download/details.aspx?id=54108
3. As far as I know, I'm the only one experiencing this.
It's a random occurrence, but definitely happens when the Mac is idle for a while. I'll notice the sign-in window pop up when I've been off my Mac for a while.
Does not happen when using it on my Windows machine. (I don't have them running at the same time)
Hope this helps!
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Hi Jacki_725,
Thanks for your updates.
I have also tried on the same version of Skype for Business for Mac and found my Skype for Business for Mac won’t be logged out even if my Mac is idle for a while. So, we can isolate it to be a certain version issue.
As you said, the issue occurs while your Mac is idle for a while. I’d like to confirm whether your Mac can be connected to the network during the time of idleness. If not, it makes sense your Skype for Business for Mac will be logged out for lack of network.
Moreover, since the issue only occurs to you only in your organization, we suggest you configure your Skype for Business account on another workable user’s Mac machine to see if the issue persists. This is to help us narrow down whether the issue is related to your Mac machine’s side.
By the way, a user’s SIP address can be found in Exchange Admin Center (EAC)> Recipients> double click the user> Email address.
Regards,
Alan
If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
My Mac is connected to the network just fine, that's not the issue. I will try to see if logging in with my credentials on another Mac works better or not. I don't have access to the EAC, I suspect that is on the IT Admin side and we have no access to that.
For now, I'm fine with dealing with the issue. Worst case, I use Skype on my Windows machine if I have to!
Thanks for the suggestions, if anything changes or I figure something out, I will post here. :)
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
OK, just spoke with 2 coworkers who are experiencing the same thing. Two of us are running El Captian and one is running Sierra.
Test Tool For Photoshop Cs6
Two observations, 1) Visibility changes to 'Away' in less than 5 minutes if mouse activity is not detected. That's annoying.
2) Skype signs out on it's own, regardless of whether the computer is in use or not.
Are there any 'Timeout' settings?
We are not officially supported by our IT department as they are all about Windows, but they allow us to install this software. Is there anything I could pass along to them settings-wise that might help?
Thanks!
2 people were helped by this reply
·Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Hi Jacki_725,
Thanks for your updates.
From your description, may I understand that the issue only persists with you and you co-worker who are using Skype for Business for Mac but not with those users who are using Skype for Business Windows?
If so, we may consider whether the issue is related to different clients (Mac and Windows) or the account itself. Moreover, the link about downloading the client is different from that downloaded from Office 365 Portal. If it is possible, can you try in-stalling the client via Office365 Portal?
And, to test whether the issue is related to the account itself, I’d like to share my account (which works fine on both EI Captain and Sierra) in the Private Message (PM). You can try configuring it on your Mac to check the result.
Regards,
Alan
If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread.
2 people were helped by this reply
·Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Hi Alan,
So, I logged in with your test account and Skype stayed logged in for the entire time, over 18 hours. I guess that points to some issue with the accounts? I'd appreciate any suggestions that I can pass along to our IT department.
Thanks!
Jacki
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Hi Jacki,
As you have tested with Alan’s test account, and the issue didn’t occur in that account, I would then like to know the detailed server environment in your organization, pure Office 365 or have on-premises servers like Skype for Business on-premises 2015. If you are not sure about this, please contact an admin or an IP support in your organization to help confirm this.
Then I would also suggest you collect the Skype for Business on Mac client log when the issue appears. You can find the log by clicking Skype for Business->Preferences->Collect Logs on the top tool bar as the screenshots below:
Sip Alg Test
To protect your privacy, I have sent you a private message to collect the log file. You can click the link below to access it:
https://answers.microsoft.com/en-us/privatemessages/list
Regards,
Yang
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Sip Alg Detector
Hi Jacki_725,
Please provide the log as Yang suggested if the issue occurs again with your own account.
Regards,
Alan
-------------------------------------------------If you feel a reply works for you, please kindly vote or mark it as it will be beneficial to other community members reading this thread.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
* Please try a lower page number.
* Please enter only numbers.
* Please try a lower page number.
Dpc3941b Sip Alg
* Please enter only numbers.